Where Can I Get a Virus or Malware Removed in Western New York?

The short answer

WNY Computer Pro handles virus and malware removal throughout Western New York, with free estimates and pickup or drop-off by arrangement. Call or text 716-288-6390 and describe what you are seeing on screen.

Do these things first

• Do not call any phone number shown in a pop-up warning. Those numbers belong to the scam, not to Microsoft or Apple.
• If you have already let someone connect remotely, disconnect the computer from the internet and treat every password on it as compromised.
• Change important passwords from a different device — email first, then banking.
• If money moved, contact your bank straight away. That is more urgent than the computer.
• Leave the machine off until it can be looked at, if you think files may be at risk.

What removal involves

Identifying what is actually running, removing it, checking what it changed — browser settings, startup entries, scheduled tasks — and confirming the machine behaves normally afterwards. Some infections are quick to clear. Some machines are far enough gone that a clean reinstall with your files preserved is the more honest option, and that is a conversation, not a surprise on the bill.